Refund policy

Pain Fix Protocol Program:

Our goal is for every member to achieve maximum benefit from this program and we have put a team of resources in place to to help ensure that outcome. However, we also recognize that this program may not sufficiently address each person’s situation and unique circumstances. Because of this, we offer an unconditional 30-day money-back guarantee for the Pain Fix Protocol Program. If, at any point during your first 30-days, you realize that this program is not for you, simply notify our customer service team at [email protected] and they will be happy to arrange a full refund for you.

Active Traction Unit (ATU):

The Active Traction Unit  (ATU) comes with a 14-day money back guarantee. If you’re not happy with your ATU for any reason during this time period simply notify our customer service team at [email protected]. The Please note, return shipping and any costs associated with it are the sole responsibility of the customer. 

The following conditions for Refunds apply:

  • Return shipping fees and costs are the customer’s responsibility and are not refundable.
  • The fee for Shipping Fee for International orders are non-refundable. Only the cost of the ATU will be refunded in these instances.
  • Returned Active Traction Units must be shipped in their original packaging unless allowances are provided in advance by Pain Fix Protocol.
  • Customers are strongly encouraged to use a shipping service that allows for tracking and delivery confirmation.
  • Refunds will only be issued once the ATU has arrived at our facility and has been inspected for damage.
  • Returned products with damage of any type or showing any signs of hard or inappropriate usage will not be accepted.

Approved refunds will only be made to the original purchaser and to the original instrument of purchase (i.e. bank card) used in the initial purchase.

We reserve the right to accept or decline any order for any reason.